Customer Event Clock
Customer Event Clock - Image 2

Customer Event Clock

FREE

The Customer Event Clock is designed to map out a customer’s daily tasks, challenges, and current operational models over a specific time period. It also provides an opportunity for customers to present their own improvement ideas.

SKU: JSKU00034 Category:

Description

The Customer Event Clock is intended as a tool for:

  • service designers,

  • customer experience specialists,

  • product and service developers,

  • sales and account managers,

  • business developers, and

  • anyone working closely with customers and customer insight.

The Customer Event Clock is useful in customer interviews and workshops, early-phase service design projects, customer journey mapping, co-creation sessions, and the ideation of new service concepts. It helps organizations better understand customers’ everyday realities and create meaningful, value-adding services that support their goals.

The Customer Event Clock is part of the Justin CSM Library. The contents and document templates of the CSM Library are the same tried and trusted tools that Justin consultants use in their own client projects.

The Customer Event Clock by Justin Group Oy is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Based on a work at http://www.justin.fi/csmlib/.
Permissions beyond the scope of this license may be available at http://www.justin.fi/csmlib/.

Additional information

Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0)

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